Customer Care Intake Representative I

At Numotion, we’re on a mission to improve the lives of people with disabilities.

As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.

We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

The pay range for this position is $19.71-$25.63 Hourly.

It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case.

The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

• Customer intake and service: Answer incoming calls, monitor incoming faxes and intake channels, triage inquiries, and route customers or partners to the appropriate resource when needed.
• Order setup and verification: Process new order intake by gathering complete customer information, verifying insurance eligibility and benefits, and confirming deductible, coinsurance, coverage, and estimated financial responsibility.
• Documentation collection: Request, collect, and review required order documentation, including Certificates of Medical Necessity (CMNs), Letters of Medical Necessity (LMNs), chart notes, payer forms, and other documentation needed to support order completion.
• Payer and product research: Review payer requirements and conduct product-related research through approved vendor and payer resources to support accurate order setup, coverage review, and gross margin checks.
• Coordination and follow-up: Coordinate with customers, third-party payers, distributors, physicians, nurses, case managers, MSAMs/ISRs, and internal teams to support timely intake completion and order progression.
• Order file support: Update order files, document customer interactions, upload order documents when applicable, and maintain accurate notes in the appropriate systems.
• Payment processing: Collect and process customer payments for applicable out-of-pocket amounts prior to product shipment, following established payment and documentation procedures.
• Issue resolution: Respond to routine customer inquiries, requests, and concerns in a timely, professional manner and escalate complex or sensitive issues to the appropriate team member or leader.