Customer Care Executive
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Key skills for this role
About the Role
Genex Clinical Laboratories LLC is seeking a dedicated Customer Care Executive to serve as the primary point of contact for customers, providing support, addressing inquiries, and coordinating appointments.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels in a timely and professional manner
- Assist customers with appointment bookings, rescheduling, cancellations, and service related requests
- Provide accurate information about company services, products, and procedures
- Follow up with customers regarding appointments, requests, feedback, and ongoing service needs
- Handle customer concerns and complaints professionally, ensuring prompt resolution and escalation when necessary
- Maintain accurate customer records and document all interactions in the system
- Coordinate with internal departments to ensure smooth service delivery and customer satisfaction
- Support customer retention initiatives by building strong relationships and maintaining high service standards
- Ensure confidentiality of customer information and compliance with company policies
- Contribute to achieving customer satisfaction and service quality goals
Requirements
- Minimum 1 year of experience in Customer Care, Customer Service, Call Center, Reception, or Client Relations
- Excellent verbal and written communication skills in English
- Strong interpersonal, problem solving, and conflict resolution abilities
- Proficient in MS Office, CRM systems, and general computer applications
- Bachelor's Degree or equivalent qualification preferred
Full Job Posting
Job Summary
- We are seeking a dedicated and customer focused Customer Care Executive to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional support, addressing inquiries, coordinating appointments, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels in a timely and professional manner.
- Assist customers with appointment bookings, rescheduling, cancellations, and service related requests.
- Provide accurate information about company services, products, and procedures.
- Follow up with customers regarding appointments, requests, feedback, and ongoing service needs.
- Handle customer concerns and complaints professionally, ensuring prompt resolution and escalation when necessary.
- Maintain accurate customer records and document all interactions in the system.
- Coordinate with internal departments to ensure smooth service delivery and customer satisfaction.
- Support customer retention initiatives by building strong relationships and maintaining high service standards.
- Ensure confidentiality of customer information and compliance with company policies.
- Contribute to achieving customer satisfaction and service quality goals.
Desired Candidate Profile
- Minimum 1 year of experience in Customer Care, Customer Service, Call Center, Reception, or Client Relations.
- Excellent verbal and written communication skills in English.
- Arabic language skills are an advantage.
- Strong interpersonal, problem solving, and conflict resolution abilities.
- Professional, empathetic, and customer oriented approach.
- Ability to manage multiple tasks and work effectively in a fast paced environment.
- Proficient in MS Office, CRM systems, and general computer applications.
- Strong organizational and time management skills.
Qualifications
- Bachelor's Degree or equivalent qualification preferred.
- Previous experience in a customer facing role is an advantage.
Benefits
- Competitive salary
- Career growth and development opportunities
- Professional and supportive work environment
- Ongoing training and skill development
- Employee benefits as per company policy
Pay
- AED 4,000.00 AED 5,000.00 per month
Additional Details
- Job Type: Full time
- Shift: Rotational / Day Shift (as per business requirements)
- Availability: Immediate joiners preferred
Application Question(s)
- Are you an immediate joiner?
Work Location
- In person
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