Customer Care Executive
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Zahr Freighters is seeking a professional Customer Care Executive to handle customer inquiries, resolve complaints, and maintain client relationships in a fast-paced logistics environment.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries through phone, email, and other communication channels
- Provide accurate information regarding shipments, logistics services, and delivery updates
- Handle customer complaints and resolve issues professionally and promptly
- Maintain positive relationships with clients and ensure customer satisfaction
- Record customer interactions and update information in company systems
- Coordinate with logistics and operations teams to resolve client concerns
- Follow up with customers regarding pending requests and service updates
- Prepare customer service reports and maintain service records
Requirements
- Bachelor's degree or diploma in Business Administration or related field
- 1 3 years of experience in customer service or client support roles
- Excellent verbal and written communication skills
- Strong problem solving and interpersonal abilities
- Proficiency in MS Office and customer support systems
- Ability to work under pressure and manage multiple tasks
Full Job Posting
Overview
- Zahr Freighters is seeking a professional and customer focused Customer Care Executive to join our team in Dubai. This role is ideal for an individual who can handle customer inquiries efficiently, provide excellent service support, and maintain strong client relationships within a fast paced freigh
Key Responsibilities
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide accurate information regarding shipments, logistics services, and delivery updates.
- Handle customer complaints and resolve issues professionally and promptly.
- Maintain positive relationships with clients and ensure customer satisfaction.
- Record customer interactions and update information in company systems.
- Coordinate with logistics and operations teams to resolve client concerns.
- Follow up with customers regarding pending requests and service updates.
- Prepare customer service reports and maintain service records.
- Ensure professional communication and service standards at all times.
Requirements
- Bachelor’s degree or diploma in Business Administration or a related field.
- 1–3 years of experience in customer service or client support roles.
- Excellent verbal and written communication skills.
- Strong problem solving and interpersonal abilities.
- Proficiency in MS Office and customer support systems.
- Ability to work under pressure and manage multiple tasks.
- Positive attitude and customer oriented mindset.
Skills & Competencies
- Strong communication and listening skills
- Customer service and relationship building abilities
- Time management and multitasking skills
- Problem solving and conflict resolution abilities
- Professional and team oriented attitude
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Zahr Freighters
Executive Assistant
Dubai, UAE
Zahr Freighters is seeking a highly organized and professional Executive Assistant to join our team in Dubai. This role is ideal for an experienced administrative professional w...
Logistics Executive
Dubai, UAE
Zahr Freighters is seeking a highly organized and results-driven Logistics Executive to join our operations team in Dubai. This role is ideal for a professional with strong coor...
Storekeeper
Dubai, UAE
Zahr Freighters is seeking a dependable Storekeeper to manage inventory, maintain stock records, and ensure proper storage and distribution of materials in Dubai. The role requires 2-3 years of experience in warehouse op
Executive Assistant
Dubai, UAE
Zahr Freighters is seeking an experienced Executive Assistant to provide high-level administrative support to senior management in Dubai. The role involves managing calendars, travel, meetings, and confidential business
Logistics Executive
Dubai, UAE
Zahr Freighters is seeking a Logistics Executive to oversee daily logistics and transportation operations in Dubai. The role involves coordinating shipments, tracking deliveries, and resolving issues. Requires 2-4 years
Data Entry Executive
Dubai, UAE
Zahr Freighters is seeking a detail-oriented Data Entry Executive to join their operations team in Dubai. The role involves maintaining accurate data in logistics systems, verifying information, and supporting administra
Executive Assistant
Dubai, UAE
Zahr Freighters seeks a highly organized Executive Assistant to provide high-level support to senior management in Dubai. The role involves managing calendars, preparing reports, handling confidential information, and co
Storekeeper
Dubai, UAE
Zahr Freighters is seeking a detail-oriented Storekeeper to manage inventory, maintain stock records, and ensure proper storage and distribution in Dubai. The role requires 2-3 years of experience in warehouse operations
Executive Assistant
Dubai, UAE
Logistics Executive
Dubai, UAE
Storekeeper
Dubai, UAE
Executive Assistant
Dubai, UAE
Logistics Executive
Dubai, UAE
Data Entry Executive
Dubai, UAE
Executive Assistant
Dubai, UAE
Storekeeper
Dubai, UAE