Customer Care Coordinator (KSA)
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Key skills for this role
About the Role
Duties and Responsibilities Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders. Ensure timely.
Key Skills for This Role
Responsibilities
- Liaise with key stakeholders for effective program management
- Educate and coordinate with patients for seamless enrollment
- Accompany team members on visits to healthcare providers or pharmacies
- Ensure patients receive medications efficiently
- Maintain electronic records for patient data and quality assurance
- Perform administrative duties related to program operations
Requirements
- Assist line manager and program team in managing Patient Support Programs
- Ensure timely enrolment of eligible patients
- Maintain accurate patient files
- Prepare reports on program performance
- Complete required training including pharmacovigilance
- Report adverse events or product complaints
Full Job Posting
Duties and Responsibilities
- Assist line manager and program team in managing Patient Support Programs
- Ensure timely enrolment of eligible patients
- Educate and coordinate with patients for enrollment
- Maintain accurate patient files
- Accompany team members on visits to healthcare providers or pharmacies
- Ensure patients receive medications efficiently
- Prepare reports on program performance
- Maintain electronic records
- Complete required training
- Report adverse events or product complaints
- Perform administrative duties
- Utilize Axios Patient Management System
Relationships
- Work closely with Line Manager and program team
- Work with related divisions of Axios
- Maintain communication with Axios staff
- External partners
Competencies
- Application of job knowledge
- Concern for order and quality
- Adaptability and flexibility
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