Customer Care Billing Specialist

• Review invoices and create credit memos to customer accounts
• Assist customers with billing questions and resolve billing issues
• Issue credits for service/product removals and cancellation
• Research and respond to customer credit card disputes
• Maintain detailed logs of customer interactions
• Answer inbound phone calls and instant messages
• Support Nextiva’s ticketing system
• Provide back-up customer support for other positions as needed
• Create, review and apply incoming payments
• Process credit applications and set customers up on invoicing
• Work with internal customers in other departments as needed
• Research discrepancies and help to settle disputes
• Order service disconnection (disable) of accounts as necessary
• Update customer account information to include change of address, payment information or contact information
• Send customer copies of invoices upon request
• Participate in Billing System configuration as needed
• Perform other billing tasks as assigned

• Experience in customer service roles and call center environment
• Advanced English (both written and oral)
• Exceptional Excel Skills and general computer literacy
• Basic accounting and bookkeeping background
• Excellent multi-tasking and communication skills
• Bachelor's degree
• Ability to work both independently and in a team setting with minimal supervision
• Flexibility and willingness to align with the working hours of a team based in the United States, specifically in the state of Arizona, as needed

Will be a great plus:

• Prior experience in Billing or in a customer-facing role

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results : Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications.

We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.

We aim to offer competitive salaries or wages that reflect the value you bring to our team.

Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health 🍏 - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance 💼 - Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security 💰 - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth.

Join us and build a rewarding career!

#LI-AL1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide.

Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about?

Connect with us on Instagram , Instagram MX , YouTube , LinkedIn , and the Nextiva Blog .