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Customer Care Associate (Remote)
PULSE MENA
Riyadh, KSA
Full-time
Executive
Onsite
Discovered 2 days ago
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail and web applications
Free
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Ready to ScanKey skills for this role
Customer serviceVerbal and written communicationActive listening
Role Overview
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Work independently as part of a remote customer support team while maintaining professional customer service.
Key Skills for This Role
Customer serviceVerbal and written communicationActive listeningProblem solvingCRM systemsEmail and web applications
Full Job Posting
About the role
Serve as a primary customer contact and help resolve questions, concerns, and product or service issues.
Work independently as part of a remote customer support team while maintaining professional customer service.
Customer support
- Respond to inquiries through phone, email, live chat, and other support channels.
- Provide accurate information about products, services, policies, orders, accounts, billing, and procedures.
- Troubleshoot issues, guide customers through solutions, resolve complaints, and escalate unresolved matters.
- Follow up with customers and ensure they receive clear and complete answers.
Customer experience
- Build positive relationships through helpful, respectful, and personalized interactions.
- Identify opportunities to improve customer experience and communicate recurring issues to management.
- Aim to resolve customer issues efficiently during the initial interaction when possible.
Administrative and technical duties
- Document customer interactions and resolutions in CRM or customer support systems.
- Update account records, process transactions and service requests, and monitor support tickets.
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