Customer Care Analyst

Pluxee is a global player in employee benefits and engagement that operates in 31 countries .

Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members , Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants .

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Customer Care Analyst 🚀 Your next challenge Add business context What you'll be doing: Handles incoming interactions respecting guidelines Generates clients feedback when needed Manages own backlog of actions/e-mails Work Experience Requirements: First experience in Customer Care or possibly as receptionist or personal assistant Education Requirements: School education Technical Skills: Familiar with Customer Care tools Familiar with digital Behavioural Skill: Customer focus: Building strong customer relationships and delivering customer-centric solutions Resourfulness: Securing and deploying resources effectively and efficiently Cultivates innovation: Creating new and better ways for the organisation to be successful Languages: Add language requirements Competencies: Adaptability (Competent) Attention to Detail (Competent) Communication (Competent) Customer-Centric Mindset (Competent) Customer Experience Management (Competent) Multitasking and Time Management (Competent) Pluxee Product and Market Knowledge (Competent) Problem-Solving (Competent) 🔎 To get this challenge Add list of interviewers.

• Video call or face to face with Add the Name of the interviewer
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• Video call or face to face with Add the Name of the interviewer 🏅 Your team Add Manager's Name. 📍 Your location Indicate preferred location(s) ☀️ Happy at work 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies. 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun! 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.