Customer Care Agent

• Provide excellent care & communication to customers contacting Auger
• Handle incoming calls and emails promptly, answering simple queries related to our services
• Actively listen to the customer's needs, and transfer them to a more appropriate team if further assistance is needed
• Maintain clear records of incoming correspondence on our claim files

What skills are we looking for?

• Excellent verbal and written communication, enabling you to convey information clearly and professionally
• A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
• A passion for customer care and an empathetic approach
• Strong teamwork attributes and a desire to help colleagues
• Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly

You'll be a great fit for Auger if:

• You are great at caring for customers
• You are confident in finding solutions and overcoming unforeseen challenges
• You take pride in the high standard of your work
• You are enthusiastic, self-motivated and like to take ownership
• You are looking for a stable place to build a long-term career
• You have a clear DBS

Our interview process

• Stage 1 - Short 15 min phone call with our HR team
• Stage 2 - Interview with management at our HQ

For further information please visit our website;

www.auger.co.uk