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Customer Care Agent / Call Center Representative-Immediate join (Abu Dhabi, UAE)

Cinemacity UAE
Dubai, UAE
Fulltime
Entry
2 months ago
AgentCallCareCenterCustomerImmediate
Free

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Role Overview

We are seeking a professional, guest-focused Customer Care Agent to join our Customer Care & Call Center team.

The role is responsible for handling inbound customer inquiries across phone, WhatsApp, email, and social channels while delivering a high standard of hospitality-driven service aligned with the Cinemacity experience.

Key Responsibilities

  • Handle incoming customer calls, WhatsApp messages, emails, and online inquiries professionally and efficiently
  • Assist guests with ticket bookings, movie schedules, membership inquiries, promotions, and venue information
  • Respond to customer complaints and concerns with empathy, professionalism, and problem-solving skills
  • Provide accurate information regarding screenings, pricing, seating categories, F&B services, events, and policies
  • Support guests with loyalty programs, promotions, and CRM-related inquiries
  • Coordinate with operations, box office, F&B, marketing, and management teams to ensure smooth guest experiences
  • Maintain response-time KPIs and customer satisfaction standards
  • Support outbound communication campaigns when required (follow-ups, confirmations, guest outreach, surveys, etc.)

Requirements

  • Previous experience in customer service, hospitality, call center, or guest relations preferred
  • Strong verbal and written communication skills in English
  • Arabic language
  • Strong problem-solving and conflict-resolution abilities
  • Familiarity with CRM systems, ticketing systems, or customer support platforms is a plus
  • Hospitality-minded personality with strong emotional intelligence

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