Customer Advisor

• Meet or exceed performance expectations across outbound activity
• Maintain high-quality notes, recall checks, and accurate data entry
• Act as an extension of the dealership team – both sales and aftersales
• Support lead generation for new/used vehicle sales

• Use Lookers systems and CRM platforms efficiently
• Keep up to date with brand, product, and system training
• Ensure GDPR compliance and data accuracy in all interactions

🤝 Working with Others

• Build supportive relationships with colleagues and dealership teams
• Take ownership of problems and follow them through to resolution
• Champion a positive, collaborative, and customer-focused culture

• Complete all mandatory Lookers and manufacturer training
• Stay updated on changes in product offerings, FCA guidelines, and legislation
• Continuously improve your communication, organisation, and sales skills

✅ Previous experience in a customer service, contact centre, or sales environment (preferred) ✅ Strong communication skills – written and verbal ✅ Confident working with technology and CRM systems ✅ Target-driven mindset with attention to detail ✅ Team player who enjoys helping others and learning new skills ✅ Flexibility to work on a rota including weekends and bank holidays

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.

We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer.

We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.

These will include verifying your recent employment, address, credit history and a standard criminal record check.

For roles that require you to drive, a driving licence check will also be carried out.

Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights.

Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice.

It also includes information about your individual privacy rights.

Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.