Customer Advisor

What you’ll need to make it possible

• Proven experience in a customer service environment, with a track record of achieving performance targets.
• A passion for delivering exceptional customer service and creating positive customer experiences.
• Strong communication and active listening skills, with the ability to build rapport and trust over the phone.
• Effective problem-solving and negotiation skills, with the ability to resolve enquiries confidently and professionally.
• Solid computer literacy and the ability to navigate multiple systems efficiently.
• Resilience and adaptability to thrive in a fast-paced environment and manage challenging customer interactions.
• Coachability and a growth mindset, with a willingness to learn, apply feedback, and continuously develop.
• Health insurance knowledge is advantageous but not essential.

Why you’ll love it?

This is a great opportunity to make a real difference in customers' lives while building a rewarding career with Bupa.

You'll receive comprehensive training and ongoing coaching, enjoy the flexibility of a hybrid working model, and be part of a supportive team that celebrates success.

Every day brings new challenges and opportunities to help customers, develop your skills, and contribute to a purpose-driven organisation committed to helping people live longer, healthier, happier lives.

Plus, you'll enjoy a range of Bupa benefits, including:

• Fully subsidised Bupa Health Insurance on basic hospital and extras cover
• Access to our health & wellbeing program
• Discounts on a range of partner brands such as New Balance, Garmin, Apple, Samsung and many more!
• Career development opportunities
• Reward and recognition programs
• 14 weeks paid gender-neutral parental leave

If this sounds exciting, we’d love to hear from you.

Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued.

We are continuing to build teams that reflect the diversity of the communities we serve.

Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation.

If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.