Customer Adoption Manager

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

Higharc is seeking a Customer Adoption Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Customer Adoption, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.

This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.

You'll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health.

Expect to:

Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.

Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.

Guide customers beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.

Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.

Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.

Translate patterns in customer friction into structured product, implementation, and account intelligence.