Customer Accounts Manager
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Key skills for this role
About the Role
Dar Al Marjaan Group is seeking a Customer Accounts Manager to manage and expand relationships with existing organizational customers in Dubai. The role involves account management, cross-selling, and CRM maintenance.
Key Skills for This Role
Responsibilities
- Manage customer accounts assigned through the CRM workflow.
- Map organizational structures, departments, and key stakeholders within customer organizations.
- Develop relationships with decision makers across multiple business units.
- Identify opportunities for cross selling and additional service requirements.
- Coordinate with internal teams to facilitate customer engagement and account development.
- Maintain accurate CRM records, including contacts, accounts, communications, and activities.
- Ensure timely follow ups and systematic account management.
- Contribute to customer retention and long term account growth.
Requirements
- Bachelor's degree in Business Administration, Marketing, Management, or a related discipline
- 5 Years Experience in B2B account management, client relationship management, customer success, or business development
- Strong communication, organizational, and stakeholder management skills
- Experience using CRM systems is preferred
- Ability to manage multiple customer accounts simultaneously while maintaining attention to detail
Full Job Posting
Overview
- Dar Al Marjaan Group is seeking a Customer Accounts Manager to manage and expand relationships with existing organizational customers.
Key Responsibilities
- Manage customer accounts assigned through the CRM workflow.
- Map organizational structures, departments, and key stakeholders within customer organizations.
- Develop relationships with decision makers across multiple business units.
- Identify opportunities for cross selling and additional service requirements.
- Coordinate with internal teams to facilitate customer engagement and account development.
- Maintain accurate CRM records, including contacts, accounts, communications, and activities.
- Ensure timely follow ups and systematic account management.
- Contribute to customer retention and long term account growth.
Requirements
- Bachelor's degree in Business Administration, Marketing, Management, or a related discipline.
- 5 Years Experience in B2B account management, client relationship management, customer success, or business development.
- Strong communication, organizational, and stakeholder management skills.
- Experience using CRM systems is preferred.
- Ability to manage multiple customer accounts simultaneously while maintaining attention to detail.
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