CRM Programming Executive

Job requirements

• Have 1–3 years' experience in CRM, Email Marketing or Lifecycle Marketing, ideally within e-commerce, retail or beauty.

• Love email marketing and enjoy seeing campaigns come to life.

• Have exceptional attention to detail you spot the typo, the broken link and the incorrect personalisation before anyone else does.

• Take genuine pride in delivering error-free work and holding yourself to exceptionally high standards.

• Are commercially curious and naturally want to understand why campaigns perform the way they do.

• Are highly organised and able to manage multiple campaigns and deadlines in a fast-paced environment.

• Enjoy collaborating with creative, commercial and technical teams to deliver the best possible customer experience.

• Feel confident analysing campaign performance and turning insights into actions.

• Have experience using CRM platforms such as Iterable, Braze, Klaviyo or Salesforce Marketing Cloud.

• Have a basic understanding of HTML and email best practices, or are excited to develop these skills further.

• Take ownership, show initiative and are always looking for ways to improve.

• Every campaign is delivered accurately, on time and to an exceptionally high standard.

• Campaign performance continually improves through thoughtful testing, optimisation and commercial insight.

• Stakeholders trust you because you're organised, proactive and consistently deliver high-quality work.

• You're recognised as the go-to person for CRM campaign execution and operational excellence.

• You continuously identify opportunities to improve our newsletter programme, customer experience and ways of working.

Job responsibilities

• Own the end-to-end delivery of weekly newsletter campaigns, including product launches, member perks, promotional campaigns and product-led storytelling.

• Manage campaigns from initial briefing through to build, QA, approval, deployment and post-campaign review.

• Ensure every campaign is delivered accurately, on time and to an exceptionally high standard.

• Work closely with the Lifecycle team to coordinate campaign delivery and maintain quality throughout the execution process.

• Lead weekly newsletter planning meetings with Studio and key stakeholders.

• Translate campaign briefs into clear execution plans, ensuring campaign objectives, customer stories and commercial goals are clearly understood.