CRM Operations Assistant

Work Arrangement

• The role is fully remote within the UAE.
• The engagement is part-time with flexible hours and scheduling.

Role Overview

Responsibilities

• Maintain and update customer, contact, account, company, and business records in CRM systems.
• Enter, review, verify, and organize CRM information accurately.
• Track follow-ups, opportunities, tasks, and important CRM activities.
• Review data for duplicates, missing information, inconsistencies, and outdated records.
• Support CRM data cleanup and ongoing data quality activities.
• Maintain spreadsheets, dashboards, trackers, routine reports, digital records, and documentation.
• Coordinate with sales, marketing, operations, and other teams regarding CRM information.
• Assist with data imports, exports, updates, and routine administrative tasks.
• Track outstanding actions and follow up on incomplete information.
• Prepare basic reports and summaries based on CRM data.
• Support improvements to CRM processes, data quality, and operational workflows.

Requirements

• Three or more years of experience in CRM administration, sales operations, business operations, data administration, or a related function is preferred.
• A bachelor’s degree or equivalent qualification is preferred.
• Familiarity with CRM platforms and basic CRM administration processes is required.
• Applicants should be comfortable working with CRM systems, spreadsheets, databases, and digital tools.
• Strong attention to detail, data accuracy, organization, time management, and communication skills are required.
• Applicants must be able to identify inconsistencies, maintain accurate records, and manage multiple deadlines independently.
• Applicants should be reliable, organized, and comfortable working remotely.
• Previous remote or project-based experience is advantageous.

What the Role Offers

• The role provides practical experience in CRM operations and business data management.
• The role offers exposure to CRM systems, sales operations, reporting, and digital workflows.
• The working environment is described as professional, collaborative, and remote.