CRM Manager The Grove Boutique Abu Dhabi
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Position
The CRM Manager will be responsible for Dior’s Customer Relationship Management in order to build customer satisfaction, loyalty and participate in offering the most luxurious experience
Job responsibilities
- Develop and generate CRM KPI reports to help stores meet goals on a weekly/monthly basis. • Collaborate with internal partners for different reporting and analysis needs. • Contact Clients directly for feedback. • Train and coach, the Boutique team on customer relationship. • Organize training sessions. • Monitor the results of the actions and update the database accordingly. • Support the team in offering an extra-mile service to our top clients in order to retain them. • Help teammates build customer loyalty and maximizing it in order to create foot flow in-store. • Distribute high potential prospects to the sales team with objectives to achieve. • Maximize the top client’s potential on high value items, special orders and pre-selling. • Support instore event (Pop ups, Pop ins, OTOs …) • Support the Regional Marketing team in all CRM & event activities in Middle East.
Profile
Profile: • Bachelor’s degree/Diploma in Business Administration/Marketing. • Minimum of 5 years’ experience in a relevant position in CRM/Marketing. • Strong analytical skills. • Outstanding communication skills. • Can work on his own and within a team. • Inspiring and legitimate. • Good customer service skills. • Accurate and pays attention to details. • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks. • Identifies new and better approaches to work processes and incorporates same in own work.
About Christian Dior Couture
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