CRM / Helpdesk
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
The employer is seeking a CRM / Helpdesk PMO professional in Riyadh, Saudi Arabia.
The role combines project management expertise with CRM systems and helpdesk operations knowledge to improve organizational efficiency and customer service delivery.
Key Skills for This Role
Full Job Posting
About the Role
The employer is seeking a CRM / Helpdesk PMO professional in Riyadh, Saudi Arabia.
The role combines project management expertise with CRM systems and helpdesk operations knowledge to improve organizational efficiency and customer service delivery.
About the Company
Egis is an international architecture, consulting, construction engineering, and mobility services organization.
Egis operates across 100 countries and has 3,500 employees across 8 countries in the Middle East.
The company delivers engineering, consulting, and project management services for governments, investors, and developers.
Responsibilities
- Oversee CRM implementation, optimization, and enhancement projects from initiation to completion.
- Lead helpdesk transformation initiatives to improve service delivery and customer satisfaction.
- Develop project schedules, budgets, and resource allocation plans.
- Coordinate IT, customer service, and business stakeholders.
- Analyze CRM and helpdesk processes to identify improvement opportunities.
- Establish and monitor KPIs for CRM and helpdesk operations.
- Manage vendors and third-party integrations for CRM and helpdesk platforms.
- Facilitate change management for new systems and processes.
- Prepare project reports and presentations for senior management.
- Ensure compliance with ITIL frameworks and industry best practices.
- Conduct risk assessments and develop mitigation strategies.
- Support end-user training for CRM and helpdesk systems.
Requirements
- Proven project management experience in CRM and IT service management environments.
- Strong knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
- Experience with helpdesk software such as ServiceNow, Zendesk, Freshdesk, or JIRA Service Management.
- Proficiency in Agile, Waterfall, and PRINCE2 project management methodologies.
- Hands-on experience with MS Project, Asana, or Monday.com.
- Knowledge of ITIL and IT service management best practices.
- Strong analytical skills involving data analysis and reporting tools.
- Experience in business process optimization and change management.
- Excellent stakeholder management and communication skills.
- Ability to manage multiple projects while maintaining attention to detail.
- Experience in vendor management and third-party system integrations.
- Knowledge of customer service operations and SLA management.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Egis Group
Senior BIM Designer - Bridges
, IND
Company Description Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the
Senior BIM Designer - Bridges
, IND
Permanent Contract Mid-Senior Level Bengaluru Technical Engineering About Us Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate in
Risk Manager - Engineering Consultancy - PMC
Jeddah, KSA
Permanent Contract Mid-Senior Level Jeddah Engineering Management About Us Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate int
Civil Inspector (Saudi National)
Riyadh, KSA
Site Supervision Permanent Contract Mid-Senior Level Riyadh About Us Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligen
Senior Civil Engineer (Infrastructure)
Riyadh, KSA
Permanent Contract Mid-Senior Level Riyadh Technical Engineering About Us Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intel
Planning Engineer
, UAE
Company Description With over 50 years of excellence, Waagner Biro Bridge Services is a leader in construction engineering across Dubai and the UAE. We specialise in innovative solutions for bridge systems, steel structu
Planning Engineer
, UAE
Permanent Contract Mid-Senior Level Dubai Operations and Maintenance - Operational About Us With over 50 years of excellence, Waagner Biro Bridge Services is a leader in construction engineering across Dubai and the U
Project Manager (Site Supervision) (Aviation Exp)
Riyadh, KSA
Egis is seeking a Project Manager to lead PMC site supervision for a major aviation project. The role oversees contractors, multidisciplinary construction delivery, quality, HSE, interfaces, progress, testing, and handov
Senior BIM Designer - Bridges
, IND
Senior BIM Designer - Bridges
, IND
Risk Manager - Engineering Consultancy - PMC
Jeddah, KSA
Civil Inspector (Saudi National)
Riyadh, KSA
Senior Civil Engineer (Infrastructure)
Riyadh, KSA
Planning Engineer
, UAE
Planning Engineer
, UAE
Project Manager (Site Supervision) (Aviation Exp)
Riyadh, KSA