CRM Executive
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Key skills for this role
About the Role
DarGlobal seeks a CRM Executive to manage and optimize the customer database, enhance client communication, and ensure high satisfaction. The role involves database management, client communication, customer service, data analysis, and collaboration with marketing and sales teams.
Key Skills for This Role
Responsibilities
- Maintain accurate and up to date client information in the CRM system
- Respond to client inquiries, concerns, and feedback via phone, email, and other channels
- Handle and resolve client complaints to achieve high satisfaction
- Generate reports on client interactions, lead conversion rates, and other metrics
- Collaborate with marketing and sales teams to align CRM strategies
- Ensure legal compliance of sales purchase agreements
- Maintain organized records of sales purchase agreements and related documents
Requirements
- Bachelor's degree in any discipline
- 2+ years in a similar capacity or client facing roles with a large business
- Fluent in Russian and English (verbal and written)
Full Job Posting
Job Purpose
- Reporting into the CRM Manager, this role maintains and enhances relationships between the organization and its clients.
- Primary responsibility is to manage and optimize the company's customer database, ensure effective communication, and provide exceptional customer service.
Key Accountabilities
- Maintain accurate and up to date client information in the CRM system.
- Regularly update client records with interactions, transactions, and other relevant data.
- Segment and categorize clients based on various criteria for targeted marketing efforts.
- Respond to client inquiries, concerns, and feedback via phone, email, and other communication channels.
- Keep clients informed about property updates, promotions, and relevant company news.
- Provide timely follow ups to ensure client needs are addressed promptly.
- Maintain a positive and empathetic attitude towards clients.
- Handle and resolve client complaints, striving to achieve high levels of client satisfaction.
- Act as a point of contact for clients, providing information and assistance as needed.
- Generate reports on client interactions, lead conversion rates, and other relevant metrics.
- Analyze data to identify trends, opportunities, and areas for improvement.
- Provide insights to management for strategic decision making.
Collaboration
- Collaborate with marketing teams to ensure consistent messaging and branding across all client communications.
- Work closely with the sales team to align CRM strategies with sales goals.
Process Improvement
- Identify opportunities to streamline and optimize CRM processes.
- Suggest improvements to enhance the overall client experience.
Legal Compliance
- Collaborate with legal experts to ensure that all agreements adhere to relevant laws, regulations, and industry standards.
- Stay updated on changes in real estate and contract law that may impact sales purchase agreements.
Client Interaction
- Communicate with clients to explain terms and conditions of the sales purchase agreements.
- Address client questions, concerns, and requests related to the agreements.
Documentation Management
- Maintain organized records of all sales purchase agreements and related documents.
- Ensure that all required signatures and approvals are obtained in a timely manner.
Collaboration
- Collaborate with sales, finance, and legal teams to gather necessary information and ensure accuracy of agreements.
- Coordinate with external legal counsel, if necessary, to resolve complex legal matters.
Quality Assurance
- Conduct thorough reviews of agreements to identify and rectify errors, inconsistencies, or discrepancies.
- Ensure that all agreements are complete and accurate before finalization.
Qualifications & Skills
- Bachelor's degree in any discipline.
- 2+ years in a similar capacity or any client facing roles with a large business.
- Communicates clearly and effectively (both verbal and written) in Russian and English.
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