CRM Developer

Location

• Gurgaon, India
• Role Description
• The CRM Developer & Data Analyst will be responsible for administering and enhancing MS Dynamics CRM, developing Power Platform solutions, and delivering Power BI reporting to support Commercial Office objectives.
• This role ensures accurate commercial data capture, workflow automation, system integration, and high-quality reporting that enables governance adherence, sales performance visibility, and operational efficiency.
• The ideal candidate will combine technical CRM development capability with strong analytical skills and commercial awareness.
• Organisational Design
• Key Responsibilities
• MS Dynamics CRM Administration & Enhancement
• Maintain, configure, and enhance MS Dynamics CRM to align with Commercial Office standards.
• Design and manage custom entities, fields, workflows, business rules, and security roles.
• Ensure accurate commercial data capture and structured pipeline management.
• Monitor system performance, data integrity, and user adoption.
• Implement enhancements aligned to governance and reporting requirements.
• Power Platform Development (Power Apps & Power Automate)
• Design, develop, and maintain Power Apps to streamline sales and commercial processes.
• Build and optimize Power Automate workflows to reduce manual effort and improve governance adherence.
• Ensure stability, scalability, and reliability of automation solutions.
• Collaborate with stakeholders to gather requirements and deliver enhancements within agreed timelines.
• Power BI Reporting & Data Visualization
• Develop, maintain, and optimize Power BI dashboards and data models.
• Provide real-time visibility into sales performance, pipeline health, and commercial KPIs.
• Translate complex datasets into intuitive visualizations and actionable insights.
• Ensure timely delivery of reporting updates to support management decision-making.
• Data Quality & Compliance Management
• Validate, cleanse, and maintain CRM data to ensure accuracy and consistency.