Customer Service Representative

£Competitive + excellent benefits

We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Bolton contact centre.

You’ll be the key point of contact for customers when they call in.

Providing them with information about their financial products and helping them become self-sufficient with our online platform.

You’ll give a positive customer experience in each and every call, welcoming them in a professional manner.

At FNZ we live and breathe exceptional customer service and the team work collaboratively to ensure we deliver the experience our customers deserve.

As a customer service advisor, you will be an integral part of this team and delivery.

We develop our customer service advisers so they can progress within the team and wider business so you can look forward to on going training and support, including an induction.

Engage customers in genuine, enjoyable conversations to understand their needs

Managing calls in line with our agreed service levels.

Manage live web chat conversations

Providing the right solutions for customers

Consistent achievement of agreed quality auditing

Attend training sessions to continuously improve knowledge and performance

Suggest areas for improvements which could result in an enhanced customer experience and/or cost savings to the company.