Crisis Response Coordinator, IMPACT

The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from children to adults to seniors, all under one roof. Our programs help individuals and families to lead lives filled with meaning and promise. We have 400 staff at offices in Cambridge, Waterloo, Kitchener, Guelph, Fergus, and Mount Forest.

We are fully accredited by Accreditation Canada and our proud of our Exemplary Status (the highest standing) received at our most recent accreditation exercise.

Competitive Compensation and Benefits: Our compensation package includes a competitive salary and generous benefits supporting the wellness of our staff. We are proud to be members of the Healthcare of Ontario Pension Plan (HOOPP) offering one of Canada’s largest and most respected defined benefit plans.

Career Development Opportunities: Our wide range of services and supports allows for varied opportunities for career growth. Our multi-disciplinary approach to care offers cross collaboration and enhanced opportunities for learning. A formal succession planning process is key to our internal leadership recruitment.

Values that include: Mutual Respect, Accountability, Integrity and Excellence and Innovation and a culture that is welcoming and inclusive.

Commitment to Health and Safety: We have a strong health and safety culture at CMHA WW and work tirelessly to address the health and safety needs of staff and the people we serve.

We are recruiting for a CRISIS RESPONSE COORDINATOR

This is a contract opportunity until March 31, 2027 to fill an existing vacancy (35 hours per week - Thursday, Friday, Saturday 10pm to 8am and Sunday 10pm to 7am) based at Guelph Police Services and at the University of Guelph Special Constable Services.

Reporting to the Team Lead, IMPACT and Mental Health & Justice, this position will provide mental health, addictions and crisis assessments. Supports and services are aimed at improving response times and response volumes for residents that have engaged Police Services, when requiring mental health, addiction and crisis assistance. Individuals experiencing an acute mental health or addiction crisis may be referred to CMHA WW by police. The Crisis Response Coordinator will provide crisis assessment, intervention and stabilization to individuals who have a serious mental health or addiction concern, and as necessary link individuals to appropriate ongoing mental health and addiction services and support. The Coordinator will also provide mental health and addiction education to police staff, as well as compassion fatigue support for police, crisis staff and volunteer emergency service providers. This role will be embedded within the police as part of Integrated Mobile Police and Crisis Team.