Crew Care Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Etihad Airways seeks a Crew Care Officer to provide confidential welfare and wellbeing support to employees, handling personal crises, operational incidents, and bereavement cases.
Key Skills for This Role
Responsibilities
- Provide first line welfare and wellbeing support to employees across personal, emotional, and workplace matters
- Conduct initial assessments and triage of cases, ensuring appropriate allocation, escalation, and follow up
- Respond to employee wellbeing concerns, personal crises, operational incidents, bereavement cases, and other welfare situations
- Support employees during sickness, layover illness, hospitalisation, emergency situations, or personal hardship
- Coordinate with internal stakeholders and external agencies to ensure timely support services
- Facilitate referrals to medical, counselling, wellbeing, or specialist support providers
- Participate in emergency response activities including duty phone coverage, repatriation support, and hospital coordination
- Maintain accurate, timely, and confidential case records within designated systems
- Escalate high risk, complex, or safety related cases to Duty Care Manager or leadership
- Contribute to employee wellbeing initiatives, awareness programmes, reporting, and continuous improvement
Requirements
- Degree or equivalent qualification in Social Work, Psychology, Mental Health, Nursing, or a related field
- Experience in welfare, wellbeing, or employee support roles
- Strong interpersonal, communication, and confidentiality skills
- Experience in aviation or other safety critical environments
- Experience using case management or welfare tracking systems
Full Job Posting
Synopsis
- The Crew Care Officer provides professional, confidential, and compassionate support to employees experiencing personal, emotional, wellbeing, or crisis related challenges.
- Acts as a trusted point of contact, delivering timely welfare support and coordinating interventions.
- Works closely with internal stakeholders and external support providers to maintain a structured and responsive approach to employee wellbeing.
Accountabilities
- Provide first line welfare and wellbeing support to employees across personal, emotional, and workplace matters.
- Conduct initial assessments and triage of cases, ensuring appropriate allocation, escalation, and follow up.
- Respond to employee wellbeing concerns, personal crises, operational incidents, bereavement cases, and other welfare situations.
- Support employees during sickness, layover illness, hospitalisation, emergency situations, or personal hardship.
- Coordinate with internal stakeholders and external agencies to ensure timely support services.
- Facilitate referrals to medical, counselling, wellbeing, or specialist support providers.
- Participate in emergency response activities including duty phone coverage, repatriation support, emergency travel arrangements, and hospital coordination.
- Maintain accurate, timely, and confidential case records within designated systems, ensuring compliance with governance, reporting, and data protection requirements.
- Escalate high risk, complex, or safety related cases to the Duty Care Manager or appropriate leadership teams.
- Contribute to employee wellbeing initiatives, awareness programmes, reporting activities, and continuous improvement efforts.
Education & Experience
- Degree or equivalent qualification in Social Work, Psychology, Mental Health, Nursing, or a related field.
- Experience in welfare, wellbeing, or employee support roles.
- Strong interpersonal, communication, and confidentiality skills.
- Experience in aviation or other safety critical environments.
- Experience using case management or welfare tracking systems.
About Etihad Airways
- Etihad Airways is the UAE's national airline, shaping the future of global aviation from its hub in Abu Dhabi.
- The company is driving 'Journey 2030' ambition to double fleet, expand network, and grow people for a new era of excellence.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
Manager Vendor & Performance
Abu Dhabi, UAE
Etihad seeks a Vendor Performance Manager to facilitate and maintain relationships with service providers, manage vendor standards, and ensure business continuity. The role involves monitoring performance, strategic plan
Conversional Service Manager
Abu Dhabi, UAE
Etihad Airways seeks a Conversational Service Manager to oversee the daily operational health and performance of conversational AI bots across chat, IVR, and social channels. The role involves analyzing passenger convers
Government Relations Administrator - UAE National Only
Abu Dhabi, UAE
Etihad Airways is seeking a UAE National for a Government Relations Administrator role. The position involves performing administrative activities including office administration, clerical support, visa administration, a
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Premium Guest Recovery Supervisor to lead a team providing bespoke recovery solutions for premium guests. The role requires 5+ years in high-touch customer service and supervisory experience in avi
Command Center Administrator
Abu Dhabi, UAE
Etihad Airways seeks a Performance & Reporting Analyst to monitor, analyze, and report on outsourced contact center performance. The role provides actionable insights through data analysis, dashboard management, and repo
Service Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Service Recovery Supervisor to lead the 24/7 Service Recovery Desk, handling customer escalations and managing service recovery cases. Requires 5+ years in airline customer service and 2+ years sup
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Etihad Airways seeks a Certifying Aircraft Technician specializing in In-Flight Entertainment (IFE) to perform and certify aircraft maintenance tasks in Abu Dhabi. Requires a valid Aircraft Maintenance License and hands-
Guest Transport Planner
Abu Dhabi, UAE
Etihad Airways is looking for a Guest Transport Planner to plan, control, and optimize guest transportation operations in Abu Dhabi. The role involves demand forecasting, real-time operations control, vendor management,
Manager Vendor & Performance
Abu Dhabi, UAE
Conversional Service Manager
Abu Dhabi, UAE
Government Relations Administrator - UAE National Only
Abu Dhabi, UAE
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Command Center Administrator
Abu Dhabi, UAE
Service Recovery Supervisor
Abu Dhabi, UAE
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Guest Transport Planner
Abu Dhabi, UAE