Credit Specialist

Responsibilities

• Provide Superior Customer Experience to Card Members who use American Express for several exclusive benefits and services
• We collect and indulge in enabling spend to maximize spending by identifying the Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Card member while being compliant with the laid guidelines
• Resolve all Card members Queries and Follow Established Call Conversation model as Appropriate
• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
• Adherence to Quality, Compliance Guidelines and first call resolution. Ability to Take Quick Decisions and Respond to Card member Inquiries
• Excellent Verbal Communication
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
• Strong interpersonal, communication and listening skills
• Demonstrated Dependability/Self Motivating Skills. Change Management Ability
• Demonstrated Ability to Work effectively within a Team Environment as well as independently
• Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Qualifications

• Minimum 1 year in current role in any of the collection segment/Customer service
• Graduate or undergraduate with 2-4 years of collections/Customer service experience

About Company