Credit and Collections Analyst

Job Purpose

Job Responsibilities

• Manage collection activities, including contacting delinquent customers, documenting communications, and negotiating payment arrangements when necessary
• Review and process credit applications, providing recommendations on appropriate credit limits
• Monitor accounts receivable aging and prepare regular aging reports
• Perform daily monitoring of customer accounts to identify over-credit-limit situations and approve orders in accordance with company guidelines
• Maintain customer accounts, including investigating claims, resolving discrepancies, and managing deductions
• Prepare monthly journal entries and support month-end closing activities
• Collaborate with cross-functional teams (e.g., Sales, Customer Service, Finance) to resolve billing or payment issues
• Manage credit and collections activities across Mexico, United States, and Canada, ensuring alignment with local practices and regulations
• Operate effectively in a multinational environment, interacting with stakeholders across different countries and cultures
• Support continuous improvement of credit and collections processes
• Perform other related duties as required

Qualifications

• Associate’s degree required; Bachelor’s degree in Accounting, Finance, or a related field preferred
• Minimum of 5 years of experience in credit and collections or a combination of education and relevant experience
• Accounting background
• Fluent English (Mandatory) - ability to communicate effectively
• Microsoft Excel – intermediate to advanced level (Mandatory)

Competencies