Counter Sales Associate

Location: Vaughan (Head Office)

• NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.
• Role Overview:
• As a Counter Sales Associate , you will provide excellent service by communicating with customers, understanding their needs, and offering effective solutions. This role combines sales responsibilities with hands-on warehouse tasks, ensuring smooth operations and customer satisfaction.
• What You Will Do:
• Provide fast and friendly service at the counter, over the phone, and through email. Assess customer needs and offer assistance and solutions.
• Process orders quickly, handle returns and the required paperwork, and source items that are not in stock.
• Help with picking and packing orders, restocking items, and accurately keeping track of inventory.
• Assist with warehouse tasks to keep the area clean and safe. Assist with loading and unloading deliveries while making deliveries when needed.
• Work alongside team members to resolve issues related to orders, transfers, and purchase orders. Provide support and training to junior staff.
• What We Require:
• Over 2 years in a customer-facing role within the industry. A clear police record is necessary for employment.
• Knowledgeable in plumbing and hydronics, with a strong history of good customer service and making strong connections.
• Ability to explain technical details effectively to different people. Skilled at handling busy counter operations. Can use computer applications with ease.
• Can work independently, takes charge, and is responsible. Flexible with work hours to fit the needs of the business.
• This posting is for one (1) currently available position
• NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
• Why Join NEXT Supply?
• At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.