Cosmetic Refurbishment Manager

Job Title: Cosmetic Refurb Manager Salary: Up to £50,000 per annum Location: BCA Grimsby Working Hours: Monday - Friday 08:00 – 17:00 Type of Employment: Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Now, this is where you fit in… We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless. Main purpose of the role: The Cosmetic Refurbishment Manager is responsible for leading all cosmetic refurbishment operations, ensuring vehicles are repaired and prepared to the highest quality, safety, and efficiency standards. The role oversees multiple refurbishment disciplines and Team Leaders, driving operational performance, cost control, workforce planning, and continuous improvement. Working closely with internal stakeholders, the Cosmetic Refurbishment Manager is accountable for developing high-performing teams, maintaining compliance, and delivering business objectives through effective leadership and resource management. Key Responsibilities Lead, manage and develop Team Leaders and their teams across all cosmetic refurbishment functions, including SMART Repair and Wheel Refurbishment. Drive operational efficiency, productivity and quality standards, ensuring the most cost-effective repair solutions are consistently applied. Monitor and communicate departmental KPIs, performance targets and business objectives through regular engagement with leadership teams. Ensure compliance with all Health & Safety requirements, company policies and industry best practices. Manage all people-related activities including performance management, attendance, absence management, recruitment, succession planning and employee development. Support the ongoing training and upskilling of technicians, apprentices and Team Leaders, ensuring awareness of the latest repair techniques and industry developments. Oversee workforce planning and resource allocation to ensure operational demands are met effectively. Utilise internal systems to manage employee records and operational planning. Build strong working relationships with stakeholders across the business to support the achievement of departmental and company goals. Skills & Experience Previous management experience within a vehicle bodyshop, cosmetic refurbishment or automotive repair environment. Strong understanding of vehicle SMART repair processes and bodyshop operations. ADAS qualification desirable but not essential. Full UK Driving Licence held for a minimum of two years. Ability to drive manual, automatic and electric vehicles. Proven leadership skills with experience managing teams and driving performance. Strong organisational, communication and stakeholder management abilities. Excellent attention to detail and commitment to quality standards. Positive, proactive approach with a strong focus on continuous improvement and team development. We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… BCA Academy Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs. As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Lead, manage and develop Team Leaders and their teams across all cosmetic refurbishment functions, including SMART Repair and Wheel Refurbishment.

Drive operational efficiency, productivity and quality standards, ensuring the most cost-effective repair solutions are consistently applied.

Monitor and communicate departmental KPIs, performance targets and business objectives through regular engagement with leadership teams.

Ensure compliance with all Health & Safety requirements, company policies and industry best practices.

Manage all people-related activities including performance management, attendance, absence management, recruitment, succession planning and employee development.

Support the ongoing training and upskilling of technicians, apprentices and Team Leaders, ensuring awareness of the latest repair techniques and industry developments.

Oversee workforce planning and resource allocation to ensure operational demands are met effectively.

Utilise internal systems to manage employee records and operational planning.

Build strong working relationships with stakeholders across the business to support the achievement of departmental and company goals.

Previous management experience within a vehicle bodyshop, cosmetic refurbishment or automotive repair environment.

Strong understanding of vehicle SMART repair processes and bodyshop operations.

ADAS qualification desirable but not essential.

Full UK Driving Licence held for a minimum of two years.

Ability to drive manual, automatic and electric vehicles.

Proven leadership skills with experience managing teams and driving performance.

Strong organisational, communication and stakeholder management abilities.

Excellent attention to detail and commitment to quality standards.

Positive, proactive approach with a strong focus on continuous improvement and team development.

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