CORTEX Operations Specialist
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Key skills for this role
About the Role
Manage CORTEX operations, monitor applications, troubleshoot incidents, and ensure compliance in a banking environment with strong analytical and communication skills.
Key Skills for This Role
Responsibilities
- Manage and support day to day CORTEX operations within the banking environment
- Monitor CORTEX applications, services, interfaces, and batch processing
- Troubleshoot production incidents and perform root cause analysis
- Handle application alerts, failures, and operational issues within SLAs
- Coordinate with infrastructure, database, middleware, network, and application teams
- Support deployment, release, patching, and production change activities
- Perform health checks and ensure high availability and system performance
- Manage incident, problem, and change requests using ITSM tools
- Prepare operational reports, incident analysis, and technical documentation
- Ensure compliance with banking security policies, operational controls, and audit requirements
- Participate in on call and production support activities when required
Requirements
- Experience managing CORTEX application operations
- Experience in banking environment
- Strong troubleshooting and incident resolution skills
- Familiarity with ITSM tools
- Knowledge of banking security policies and audit requirements
Full Job Posting
Job Overview
- We are seeking an experienced CORTEX Operations Specialist to support, monitor, and manage CORTEX application operations within a banking environment.
- The role is responsible for ensuring system availability, operational stability, incident resolution, and effective coordination with technical and business teams.
Key Responsibilities
- Manage and support day to day CORTEX operations within the banking environment.
- Monitor CORTEX applications, services, interfaces, and batch processing.
- Troubleshoot production incidents and perform root cause analysis.
- Handle application alerts, failures, and operational issues within agreed SLAs.
- Coordinate with infrastructure, database, middleware, network, and application teams.
- Support deployment, release, patching, and production change activities.
- Perform health checks and ensure high availability and system performance.
- Manage incident, problem, and change requests using ITSM tools.
- Prepare operational reports, incident analysis, and technical documentation.
- Ensure compliance with banking security policies, operational controls, and audit requirements.
- Participate in on call and production support activities when required.
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