Senior Specialist Cybersecurity Production
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Key skills for this role
About the Role
TAWANTECH seeks a Senior Cybersecurity Production Specialist to provide end-to-end production support for cybersecurity platforms including Splunk, SOAR, and VPN infrastructure. The role requires 4-8 years of experience in cybersecurity production support within banking or financial services.
Key Skills for This Role
Responsibilities
- Provide end to end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure ensuring high availability and service reliability
- Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection
- Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation
- Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, ensuring corrective and preventive actions are implemented
- Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization
- Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention
- Support VPN technologies including secure remote access, site to site connectivity, authentication mechanisms, and encryption protocols
- Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements
- Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing, failover validation, and documentation updates
- Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements
- Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles
- Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency
Requirements
- Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field
- 4–8 years of experience in cybersecurity production support within banking or financial services environments
- Hands on experience with Splunk (Enterprise / ES), SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR), and VPN solutions (e.g., IPSec, SSL VPN)
- Strong understanding of SIEM use cases, log management, threat detection, and incident response workflows
- Experience with ITIL processes including Incident, Problem, and Change Management
- Exposure to SAMA regulations, NCA ECC controls, PDPL, and NDMO data governance frameworks
- Experience working with vendors and managed service providers for cybersecurity tools and platforms
- Familiarity with DR/BCP planning, execution, and audit requirements
Full Job Posting
Responsibilities
- Provide end to end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure ensuring high availability and service reliability.
- Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection.
- Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation.
- Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, ensuring corrective and preventive actions are implemented.
- Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization.
- Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention.
- Support VPN technologies including secure remote access, site to site connectivity, authentication mechanisms, and encryption protocols.
- Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements.
- Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing, failover validation, and documentation updates.
- Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements.
- Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles.
- Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency.
Requirements
- Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field.
- 4–8 years of experience in cybersecurity production support within banking or financial services environments.
- Hands on experience with Splunk (Enterprise / ES), SOAR platforms (e.g., Cortex XSOAR, Splunk SOAR), and VPN solutions (e.g., IPSec, SSL VPN).
- Strong understanding of SIEM use cases, log management, threat detection, and incident response workflows.
- Experience with ITIL processes including Incident, Problem, and Change Management.
- Exposure to SAMA regulations, NCA ECC controls, PDPL, and NDMO data governance frameworks.
- Experience working with vendors and managed service providers for cybersecurity tools and platforms.
- Familiarity with DR/BCP planning, execution, and audit requirements.
- Basic scripting or automation knowledge (Python, PowerShell, or similar) is preferred.
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