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Corporate IT Support Specialist (2023211)

Nahdi Medical Co.
Jeddah, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
IT technical supportHardware maintenanceSoftware maintenanceService level agreement managementAsset managementMS Office Suite
Free

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IT technical supportHardware maintenanceSoftware maintenance
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Job Description

Provide first-level IT technical support to users for hardware and software needs.

Maintain hardware and software and support standardization across operations.

Accountabilities

  • Receive hardware and software issues or requests through email, system alerts, and other channels.
  • Resolve issues within the agreed service level agreement or reassign them to the appropriate IT team.
  • Prepare and archive receiving forms and related documents for new hardware.
  • Create email users, install Windows and approved applications, and provide business-domain access for new hires.
  • Review hardware warranties, prepare receiving forms for vendor signature, and coordinate timely maintenance.
  • Maintain the IT support asset inventory through monthly hardware checks and device preparation.
  • Receive new hardware devices and prepare them for business requirements.
  • Update user software and applications, including antivirus and Microsoft Office, according to the maintenance plan.
  • Keep up to date with new IT trends and technologies.

Work Environment and Schedule

  • The role is indoors 100% of the time according to the stated work environment.
  • The schedule is five working days with two days off.
  • Working hours are 8:00 AM to 6:00 PM with a one-hour break, with on-call work.

Education and Experience

  • BSc in IT or a related field is required.
  • The role requires 1–2 years of experience.

Computer Skills and Languages

  • Required computer skills include MS Office Suite, networking basics, Windows installation, and infrastructure knowledge.
  • English and Arabic are listed as required languages.

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