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Corporate Claims Representative
Teknion
Mount Laurel, USA
Full-time
Entry · 2+ years experience
Hybrid
Discovered 1 weeks ago
Tekcare Claims PortalERPCRM
Free
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Tekcare Claims PortalERPCRM
Role Overview
The Corporate Claims Representative serves as a critical liaison between dealers, customers, manufacturing facility representatives, and internal departments. This role is responsible for the end-to-end management, investigation, and resolution of claims and back charges. The successful candidate ensures all inquiries progress according to established service levels while transforming the customer experience into a competitive advantage.
As a trusted, go-to solutions provider, you will navigate complex operational and warranty issues, balancing empathy for customer urgency with adherence to corporate processes.
Essential Job Duties and Responsibilities
Key Skills for This Role
Tekcare Claims PortalERPCRM
Full Job Posting
Position Summary
The Corporate Claims Representative serves as a critical liaison between dealers, customers, manufacturing facility representatives, and internal departments. This role is responsible for the end-to-end management, investigation, and resolution of claims and back charges. The successful candidate ensures all inquiries progress according to established service levels while transforming the customer experience into a competitive advantage.
As a trusted, go-to solutions provider, you will navigate complex operational and warranty issues, balancing empathy for customer urgency with adherence to corporate processes.
Essential Job Duties and Responsibilities
Claim Management & Investigation
Address and manage high-priority dealer escalations, aligning response urgency with dealer and end-customer needs.
Receive, validate, and track incoming claims inquiries through internal systems to accurately pinpoint root causes.
Conduct thorough initial investigations to determine claim validity and assign financial or operational responsibility for manual claims.
Focus on delivering rapid interim solutions to ensure dealers and customers can maintain normal operations while permanent claims are resolved.
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