Coordinator - PT
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About the Role
Company Overview and Culture EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com
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Responsibilities
- Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
- Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
- Responsible for keeping work order statuses up to date in the system
- Responsible for prioritizing work, meeting deadlines and achieving productivity goals
- Responsible for keeping management posted on any unusual situations, instructions, etc.
- - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns - Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have - Responsible for keeping work order statuses up to date in the system - Responsible for prioritizing work, meeting deadlines and achieving productivity goals - Responsible for keeping management posted on any unusual situations, instructions, etc.
Qualifications
- Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
- Demonstrates high emotional intelligence through good listening and problem-solving skills.
- Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
- Ability to solve problems/technical difficulties with a variety of variables
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
- Strong analytical skills and resourcefulness
- Excellent written and oral communications
- Ability to manage multiple projects at once and handle time sensitive urgencies
- - Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations - Demonstrates high emotional intelligence through good listening and problem-solving skills. - Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously - Ability to solve problems/technical difficulties with a variety of variables - Ability to effectively respond to questions from managers, underwriters, agents, and policyholders. - Strong analytical skills and resourcefulness - Excellent written and oral communications - Ability to manage multiple projects at once and handle time sensitive urgencies
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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