Coordinator - FT
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About the Role
Company Overview and Culture EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.
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Responsibilities
- Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns.
- Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have.
- Responsible for keeping work order statuses up to date in the system.
- Responsible for prioritizing work, meeting deadlines and achieving productivity goals.
- Responsible for keeping management posted on any unusual situations, instructions, etc.
- - Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns. - Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have. - Responsible for keeping work order statuses up to date in the system. - Responsible for prioritizing work, meeting deadlines and achieving productivity goals. - Responsible for keeping management posted on any unusual situations, instructions, etc.
Qualifications
- Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
- Demonstrates high emotional intelligence through good listening and problem-solving skills.
- Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
- Ability to solve problems/technical difficulties with a variety of variables.
- Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
- Strong analytical skills and resourcefulness.
- Excellent written and oral communications.
- Ability to manage multiple projects at once and handle time sensitive urgencies.
- - Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations - Demonstrates high emotional intelligence through good listening and problem-solving skills. - Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously - Ability to solve problems/technical difficulties with a variety of variables. - Ability to effectively respond to questions from managers, underwriters, agents, and policyholders. - Strong analytical skills and resourcefulness. - Excellent written and oral communications. - Ability to manage multiple projects at once and handle time sensitive urgencies.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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