Controls Service Technician

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Team Leader or Safety Manager of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Team Leader and HR immediately
• All monthly training topics on safety completed and done during the month due

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree (A.A.) or equivalent from two-year college or technical school in HVAC, Computer Science or Computer Science related field ;
• Minimum three years of related field experience;
• Working knowledge of Microsoft Windows operating systems, tools, Facility LAN infrastructure and Networking concepts;
• Must be familiar with Trane and various other HVAC products.

Valid driver's license

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the position include

• occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping.
• Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs., placing the position in the Very Heavy Physical Demand Classification (PDC).
• Must be able to talk and hear.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions.

While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.

The associate is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration.

The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat.

The noise level in the work environment is usually loud.

• Ability to pass drug screening
• Ability to prove US employment eligibility

We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.