Control Room Operative

You will be responsible for handling first stage queries from customers.

You will always ensure a high standard of customer areas and facilities by monitoring & liaising with the appropriate teams & APCOA’s business partners.

You will professionally deal with escalated customer issues and assist in resolving these issues.

You will respond courteously to calls received and to remain professional throughout the call.

You will close calls handled by you to your best ability using the tools provided.

Complete relevant shift handover documentation to ensure incoming shift is fully up to date on operational issues.

Ensure that all incidents are recorded thoroughly and accurately in the appropriate incident reporting tool, with any follow up actions also being dutifully recorded.

Complete report sheets or any other log sheets, in full and as instructed.

Report to your line manager any element of car park service that might compromise the level of service that we wish to achieve as well as any irregularities.

Ensure a consistently high level of customer care.

Monitor software (CCTV, ANPR, Bespoke, Microsoft) to ensure car parks remain fully operational.

Attend regular customer service training to keep abreast of current trends and legislation.

Excellent Customer Service Skills

Great Communication Skills

Ability to work as a team

A calm and professional manner

A problem solving approach when dealing with customer queries

We want to hear from you, so APPLY NOW!

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