Operational Service Technician
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Key skills for this role
Key Skills for This Role
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The Role
Monitor ANPR assets and supporting infrastructure daily to ensure optimum operational performance. • Proactively identify equipment issues, performance degradation, and communication failures. • Monitor system health dashboards and alerts, escalating issues where appropriate. • Ensure operational assets meet agreed service availability and performance targets. • Identify recurring faults and recommend preventative actions to reduce downtime. • Respond promptly to equipment faults and operational incidents. • Attend sites to provide first-line technical support, diagnostics, and fault resolution. • Replace or repair basic hardware components where appropriate. • Coordinate with specialist engineers or third-party suppliers for complex repairs. • Verify equipment functionality following repairs and ensure systems are returned to service. • Maintain accurate records of all incidents, repairs, and site visits. • Analyse ANPR system trends, asset reliability, and recurring faults. • Assist in developing dashboards and KPIs to monitor service performance. Stakeholder Collaboration. • Support project teams with the deployment and commissioning of new ANPR assets. • Carry out planned preventative maintenance visits to operational sites. • Contribute to continuous improvement initiatives aimed at increasing system reliability and reducing repeat faults. • Assist with testing software or firmware updates before wider deployment. Compliance & Safety • Maintain company vehicles, tools, and equipment in a safe and serviceable condition.
Experience supporting operational technology, CCTV, ANPR, networking, or similar systems. • Strong fault-finding and diagnostic skills. • Excellent analytical and reporting abilities. • Good understanding of Microsoft Office, particularly Excel. • Ability to interpret operational data and identify trends. • Full UK driving licence and willingness to travel to operational sites. • Customer-focused with excellent attention to detail.
What we’ll offer you
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About APCOA PARKING (UK) LTD
UK private parking operator managing car parks, enforcement, payments, and mobility services for public and private clients.
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