Contractual Advanced Associate, Customer Service

Maintain Teams Page content

Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency

Search for areas of opportunity to develop these pages for ease of use for all users

Minimum High School Diploma or Equivalent

Bachelor’s Degree preferred or equivalent work experience

Experience training, teaching, or coaching

3+ years customer service experience preferred

Knowledge of Pearson VUE Regulatory and Professional clients is preferred

Working knowledge of Registration Manager, VSS, and Service Direct

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Contingent Worker

Job Family: CONTINGENT WORKER

Organization: Assessment & Qualifications