Continuous Improvement & AI Intelligence Automation Lead

We are seeking a hands-on Continuous Improvement & AI Intelligence Automation Lead to lead enterprise process optimization and intelligent automation initiatives across Trulioo, as part of the Transformation Office, which drives enterprise-wide continuous improvement, scalable operating models, and intelligent automation initiatives across the organization.

This role sits at the intersection of operational excellence, process redesign, and automation execution. You will identify inefficiencies, redesign workflows, embed continuous improvement methodologies, and implement automation and AI-driven solutions that enable scalable growth.

You will act as the front gate for continuous improvement and automation initiatives, partnering with business leaders, architects, and engineering teams to intake opportunities, build ROI-driven business cases, and deliver measurable operational impact.

This position requires strong analytical capability, technical fluency in automation technologies, and the ability to balance strategic roadmap ownership with hands-on execution.

This will be a full-time, permanent position, preferably working out of the San Diego office on a hybrid model (3 days per week in the office). However, this role could be done remotely for the right candidate.

Lead enterprise-wide continuous improvement initiatives using Lean, Six Sigma, or similar methodologies

Map current-state processes across Operations, Customer Success, Compliance, Sales, Finance, and Engineering

Identify inefficiencies, bottlenecks, risk exposures, and scalability constraints

Redesign and standardize workflows to improve cycle time, quality, cost efficiency, and compliance

Establish KPIs and operational dashboards to measure sustained performance improvements

Build a culture of continuous improvement through workshops, training, and structured problem-solving

Define and evolve a clear automation strategy aligned with operational excellence objectives

Develop and maintain a value-driven roadmap prioritizing initiatives based on ROI, risk reduction, and scalability impact

Ensure automation initiatives support broader process redesign rather than automating broken workflows

Continuously reassess priorities based on performance insights and changing business needs

Partner with functional leaders to identify automation and process improvement opportunities

Assess automation feasibility across rules-based, data-intensive, and AI-augmentable workflows

Develop ROI-driven business cases, including cost savings, productivity gains, quality improvements, and risk mitigation

Present data-backed recommendations to leadership for funding and prioritization

Lead multiple concurrent automation initiatives from discovery through deployment

Oversee delivery teams implementing automation and AI-enabled solutions

Drive implementation of automation tools such as UiPath, Automation Anywhere, Blue Prism, Celonis, or Power Automate

Expand capabilities into AI-enabled automation, including intelligent document processing, predictive analytics, and emerging agentic AI use cases

Establish governance standards for automation lifecycle management, documentation, monitoring, and scalability

Ensure alignment with enterprise architecture, security, and compliance requirements

Define and track KPIs tied to efficiency, adoption, cost reduction, SLA adherence, and quality improvements

Build reporting dashboards to monitor automation and process performance

Conduct regular roadmap and value realization reviews with executive stakeholders

Embed structured intake, prioritization, and governance processes for continuous improvement initiatives

8–10+ years of experience in continuous improvement, operational excellence, automation leadership, or transformation roles

Demonstrated success leading process redesign and measurable performance improvement initiatives

Proven hands-on experience with automation tools (UiPath, Automation Anywhere, Blue Prism, Celonis, Power Automate)

Familiarity with AI-driven automation and emerging intelligent automation technologies

Strong understanding of SDLC and automation lifecycle practices

Experience working in high-growth technology, SaaS, fintech, or regulated environments preferred

At Trulioo, we strive to create an interview experience that is transparent, engaging, and respectful of your time. Our process is designed to help us learn more about your skills and experience while giving you insight into our team, culture, and the impact of the work we do.

Here's what you can expect throughout the interview process:

Recruiter Interview: 30 minutes

Hiring Manager Interview: 30 minutes

Panel/Presentation Interview: 60 minutes

Final Leadership Interview: 30 minutes

At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world-class organization. With Trulioo, you have the power to revolutionize the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future.

We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. If that resonates with you, apply today to become a part of our team. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification.

Get an inside look at life at Trulioo by following us on LinkedIn , or learn more about us at www.trulioo.com

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

Trulioo welcomes applications from people with disabilities. Support is available upon request for candidates taking part in all aspects of the selection process. Finally, we know from time-to-time emergencies happen and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section “When you apply for a job”.