Content Manager

Job requirements

• Driven by the “lightbulb moment” — the joy of creating content that genuinely helps a merchant solve a problem and grow their business.

• A curious merchant-centered storyteller who puts small business owners’ needs, pain points, and triumphs at the center of every narrative.

• A natural creative with a sharp instinct for what stops the scroll — you understand what lands in today’s fast-evolving content landscape, you’re not afraid to take risks, and you have a genuine affinity for the craft of storytelling.

• An elite editor — you can take a draft from a 7/10 and elevate it to an 11/10 with ease.

• Hands-on and genuinely curious about AI — you actively explore thoughtful ways to integrate AI into content systems. You’re committed to building an impactful, AI-enabled content engine that moves quickly without ever sacrificing the human connection to our merchants. Quality over slop, always.

• Strong SEO instincts and experience partnering with SEO to ensure content works as hard as possible for organic discovery.

• Zero ego, infinite hustle — comfortable alternating between high-level strategy and deep hands-on execution.

• Excited by the opportunity to join a growing, scaling company and the unique challenges that brings.

• Ability to foster strong relationships with stakeholders at all levels of the organization.

• 8-10 years of experience in the content world, ideally in B2B Tech or SaaS.

• 3–5 years of experience directly managing in-house creatives, freelancers, or agencies.

• Proven track record of building and executing multi-channel content strategies that drive measurable business outcomes.

• Exceptional writing and editing skills across a range of formats and audiences.

• Comfort with AI tools, automation, and content operations platforms.

• Experience working in a startup or high-growth environment is a strong asset.

Job responsibilities

• Design, execute, and own an end-to-end content calendar built to engage and convert small business merchants.

• Produce, write, and oversee high-quality content across diverse formats — webinars, newsletters, social communities, video, and more.

• Continuously test new formats and platforms to discover what resonates best with our core audience segments.

• Lead, mentor, and unblock a nimble content engine — managing one in-house YouTube Creator alongside freelance copywriters and video editors.