Content Implementation Manager, Gainsight

5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)

Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)

Strong systems-thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply

Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies

Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist

Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred

Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non-technical stakeholders

Excellent cross-functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities

B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant

What You’ll Do:

Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch

Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers

Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added

Monitor and report on live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers

Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy

Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales

Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves

Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

We offer a competitive benefits program, a generous commission plan with uncapped earning potential as well as equity.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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