Content Expert (VB)

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services.

GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Customer Fulfilment Network - Responsible for back-office account servicing and maintenance activities, including account adjustments, credit balance refunds, Bank Recalls, Card Maintenance, and loan account research.

Collaborate with internal teams financial institutions to resolve issues, mitigate risk, while ensuring accurate and timely processing.