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Contact Centre Sales Advisor
Carnival Corporation
GBR
Full-time
Entry
Hybrid
Discovered Today
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Key Responsibilities Include
- The point of contact for sales enquiries and a trusted product expert acting as the front line of our business.
- Through passion for our brand, using your product knowledge and sales skills you will encourage our guests to book, recognising opportunities at every point of contact to maximise the guest’s cruise experience through upselling the purchase of cruise holiday products and ancillaries.
- Work with limited supervision to meet stretching conversion, revenue targets, quality metrics and customer satisfaction goals in line with CCO monthly targets
- Deliver a seamless and memorable experience on every interaction.
- This role is classified as CUK13. We offer hybrid work with a minimum of two days per week in our Southampton office or fully home based if further afield.
Requirements: What You Need to Succeed
- Successful candidates will possess:
- Previous sales experience and experience working towards targets
- Ability to identify sales opportunities and close sales
- Effective communication skills
- A genuine passion for delivering exceptional customer service
- Exceptional customer service and sales skills
- Strong teamwork skills and a collaborative approach
- We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
You are more than just your CV. You're someone who brings:
Professionalism – be ready for work, courteous to colleagues and protect customer information
Positive Attitude
Team Collaboration
Motivation and drive to reach personal and team goals
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