Contact Center Agent
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide exceptional customer service, resolve complaints, utilize CRM software, and maintain customer records while demonstrating active listening and multitasking skills.
Key Skills for This Role
Full Job Posting
Overview
- Provide exceptional customer service by actively listening to inquiries and delivering accurate information tailored to each customer's needs.
- Resolve customer complaints effectively by employing conflict resolution techniques and ensuring customer satisfaction.
- Utilize CRM software to log interactions and maintain customer records, ensuring data accuracy and confidentiality.
- Follow up with customers after issue resolution to ensure their concerns have been fully addressed and to foster positive relationships.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DELMA LABORATORY
Administrative Assistant
Dubai, UAE
Delma Laboratory for Soil & Construction Materials Inspection LLC is looking for an Administrative Assistant to support daily laboratory operations, manage documentation, and assist with client coordination. This role is
Customer Service Representative
Abu Dhabi, UAE
Delma Laboratory for Soil & Construction Materials Inspection LLC is seeking a Customer Service Representative to manage client inquiries, coordinate sample submissions, and support laboratory operations. This role is re