Contact Center Agent
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Key skills for this role
About the Role
Sobha Realty is seeking a dynamic Contact Center Agent to handle inbound and outbound customer interactions in a 24/7 environment. The role requires a Bachelor's degree, fluency in English and Russian or Chinese, and strong communication skills.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat in a professional manner
- Provide accurate information and resolve customer queries promptly
- Deliver high quality customer service and ensure customer satisfaction
- Analyze customer concerns and provide effective solutions
- Maintain detailed records of customer interactions
- Work in rotational shifts to support a 24/7 contact center environment
Requirements
- Bachelor's degree
- Proficiency in English and at least one additional language (Russian or Chinese preferred)
- Excellent verbal and written communication skills
- Strong analytical and problem solving abilities
- Customer service oriented mindset
- Ability to work under pressure in a fast paced environment
- Flexible to work in rotational shifts
Full Job Posting
Job Overview
- We are looking for a dynamic and customer focused Contact Center Executive to join our team in a 24/7 operational environment.
- The ideal candidate will have strong communication skills, a customer service mindset, and the ability to handle queries efficiently while maintaining a positive attitude.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat in a professional manner
- Provide accurate information and resolve customer queries promptly
- Deliver high quality customer service and ensure customer satisfaction
- Analyze customer concerns and provide effective solutions
- Maintain detailed records of customer interactions
- Work in rotational shifts to support a 24/7 contact center environment
Requirements
- Bachelor’s degree (mandatory)
- Proficiency in English and at least one additional language (Russian or Chinese preferred)
- Excellent verbal and written communication skills
- Strong analytical and problem solving abilities
- Customer service oriented mindset
- Ability to work under pressure in a fast paced environment
- Flexible to work in rotational shifts
Key Competencies
- Positive attitude and team spirit
- Strong interpersonal skills
- Attention to detail
- Ability to multitask and prioritize effectively
Pay
- AED 6,000.00 AED 7,000.00 per month
Work Location
- In person
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