Consumer Experience Specialist

Provide a human touch by calling customers directly, not relying solely on automated responses.

Proactively identify and resolve potential issues before they escalate.

Create 'surprise and delight' moments through handwritten notes and thoughtful follow-ups.

Respond to customer inquiries within 24 hours (weekdays) or 48 hours (weekends).

Document all customer interactions in IssueTrak.

Compile weekly summary reports and share insights with stakeholders.

Support the execution of farmer engagement initiatives, including:

Sending product shipments and personalized notes to farmer partners

Assisting in the coordination of farm-related experiences and storytelling initiatives

Support the development of a structured farmer relationship management approach (database, cadence, tracking, etc.)

Contribute to building stronger connections between farmers and consumers through marketing initiatives

Act as a brand ambassador who reflects our company values in every interaction

Work closely with the marketing team and other departments to ensure alignment with brand messaging.

Identify trends in customer and farmer feedback and share actionable insights.

Collaborate cross-functionally to support brand initiatives and be open to feedback and development opportunities.

Stay up to date on product knowledge and seasonal farmer initiatives.

Support ad hoc marketing projects and initiatives

Act as a backup for others when needed.

Adhere to all company policies and procedures.

Perform other related duties as assigned.