Consulting Engineer - CX- Enterprise

Experience: 2–4 years

Cisco Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to deliver a premier customer experience. We help our customers take on their toughest business challenges with network-centric solutions that accelerate adoption, expansion, and renewals. Our Consulting Engineering partners with some of the largest enterprises in the world to design, deploy, and optimize next-generation networks built on Cisco SD-Access, SD-WAN, and Routing & Switching — turning customer outcomes into measurable business value.

As an Associate Consulting Engineer, you will work alongside senior engineers and customers to deliver Cisco SD-Access, SD-WAN, and Routing & Switching solutions. This role is exciting because you'll start owning customer relationships, contribute to advanced solutions, and grow your expertise across Cisco's enterprise portfolio — all while leveraging AI and automation to drive innovation in how we deliver services.

Participate in customer meetings to understand needs and map customer outcomes to project scope.

Support deployment, configuration, and migration of Cisco SD-Access, SD-WAN, and Routing & Switching solutions, including active participation in change windows.

Build and use lab environments to resolve issues, validate solutions, and follow quality standards.

Co-develop project deliverables, migration plans, and customer-facing documentation — using AI tools for predictive analytics, storytelling, and timeline planning, while validating outputs.

Contribute to team intellectual capital through reusable templates, lessons learned, and knowledge-sharing sessions.