greenhouse
Consultant, Implementation Engineer
Harbor
Remote, USA
Mid · 5+ years experience
Remote
Discovered 1 weeks ago
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Responsibilities:
- Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions
- Provides leadership to all members of the team
- Has advanced expertise with deployment methodologies
- Acts as the escalation point for complex situations and creates effective solutions
- Highly proficient with products and features
- Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
- Performs upgrades to production systems as needed
- Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
- Writes reports to review historical data using SQL and/or cloud-based reporting solutions
- Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.
- Owns client communication process and is responsible for setting client expectations on a project basis.
- Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.
- Responsible for prioritizing and managing own workload to meet client expectations.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Provide design and architecture expertise for delivering client integrations
- Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
- Provision Boomi ATOMS and troubleshoot on-prem resource access
- Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
- Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
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