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Configuration Management Analyst
Humana
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 73400-100100 yearly / year
Discovered 2 days ago
Configuration Management Database (CMDB)ServiceNowIT Service Management (ITSM)HireVue
Free
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Configuration Management Database (CMDB)ServiceNowIT Service Management (ITSM)
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Configuration Management Database (CMDB)ServiceNowIT Service Management (ITSM)HireVue
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You must be authorized to work in the US without Humana sponsorship as Humana will not provide work visa sponsorship at any point in time for this position.
Key Responsibilities
- Administer and maintain Humana’s Configuration Management Database (CMDB), ensuring all assets, systems, and configurations are accurately recorded, tracked, and updated throughout their lifecycle.
- Develop, implement, and maintain configuration management processes and procedures to ensure accurate tracking of IT assets and system components throughout their lifecycle.
- Perform regular audits and reconciliations of configuration items to identify discrepancies, unauthorized changes, or compliance gaps, and coordinate remediation efforts.
- Contribute to incident and problem management processes by providing accurate configuration data for root cause analysis and impact assessments.
- Document and maintain configuration management procedures, policies, standards (including naming, versioning, and baselining), and control narratives.
- Work closely with project and operations teams to ensure that configuration data supports business needs and project delivery.
- Generate and distribute configuration management reports, dashboards, and metrics for leadership and stakeholders.
- Assist with troubleshooting and resolving configuration discrepancies, collaborating with relevant technical teams as needed.
- Participate in the development and delivery of training and awareness initiatives related to configuration management best practices, risk, and security.
- Support IT asset management by maintaining accurate relationships between assets, configurations, and their dependencies.
- Contribute to continuous improvement initiatives by recommending enhancements to configuration management tools, processes, and documentation.
Required Qualifications
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