Configuration Analyst- Edinburgh

This is an excellent opportunity for someone with experience in ServiceNow, IT Service Management (ITSM), Asset Management, or Configuration Management who enjoys working with data, improving processes, and helping ensure technology information remains accurate and trusted across the organisation.

Working closely with teams across Technology Services, you will play a key role in maintaining the quality and integrity of Configuration Item (CI) data, supporting ServiceNow CMDB administration, service mapping activities, governance processes, and continual service improvement initiatives.

Maintaining and administering Configuration Items (CIs) and CI relationships within the ServiceNow CMDB.

Ensuring the accuracy, completeness, and integrity of configuration data.

Performing regular audits, reconciliations, and data quality reviews.

Identifying and resolving duplicate, stale, or inaccurate CI records.

Supporting ServiceNow Discovery and Service Mapping activities.

Assisting with CMDB integrations and data ingestion processes.

Supporting adoption of the Common Service Data Model (CSDM).

Producing CMDB reporting, dashboards, and data quality metrics.

Supporting Change, Incident, Problem, Asset, Risk, Security, and Service Management teams with accurate configuration data.

Analysing the impact of changes on technology services and infrastructure.

Investigating and resolving configuration data discrepancies.

Contributing to process improvements and CMDB maturity initiatives.

Supporting internal and external audit requirements relating to Configuration Management.

Maintaining documentation, procedures, and working instructions.