Conductor

Since your focus as a Conductor is on safety, punctuality, and efficiency, you are accountable in ensuring that train movements are operated in a manner that will provide safe and on-time operations consistent with the objective of providing the highest quality service to the public and your passengers.

Be prepared to work in an enclosed confined area (locomotive), climbing, lifting, walking and working outside in inclement weather. Therefore, you have to be able to maintain a required level of fitness as outlined in the Canadian Railway Medical Rules Handbook.

While interacting daily with passengers, co-workers, external suppliers and management, all activities are to be performed in accordance with all rules and regulations as prescribed by legislation and ALSTOM Health & Safety policies as well as local regulations of the host railways over which the train is being operated.

Assisting and informing passengers with boarding and disembarking

Attending to, resolving and escalating customer service issues

Interfacing regularly with host railway's rail traffic control centers

Relaying information to the maintenance staff on defects

Compiling customer service reports

Efficiency and optimal Service Quality

Assuring the best riding experience to your passengers

Contributing to the implementation of evacuation plan(s) in the event of an emergency