Concierge Supervisor, Four Seasons Riyadh

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

As a concierge supervisor, you play a pivotal role in ensuring the smooth and efficient operations of a concierge desk in a hotel. Your responsibilities go beyond simply managing a team – you are also the main point of contact for guests, providing them with valuable information and exceptional service.

Oversee the concierge team, ensuring that they are well-trained, knowledgeable, and capable of delivering exceptional customer service. You provide guidance and support to your team members to ensure that they have the necessary tools to assist guests effectively.

In addition to managing your team, you also directly interact with customers on a daily basis. Guests rely on you for answers to their queries, whether it be about local attractions, events or providing recommendations for dining or entertainment options. Your role as a concierge supervisor requires you to possess extensive knowledge about the surrounding area and be up-to-date with current trends and attractions.